Terms of Service

These Terms of Service (“Terms”) govern your use of Ovenbloom, operated by Ovenbloom (“we”, “us”, “our”). By creating an account or using our platform, you (“Baker”, “you”) agree to be bound by these Terms.

• You must be 18 years of age or older to use Ovenbloom.
• You must comply with all applicable cottage food laws in your state.
• You are solely responsible for ensuring your baked goods comply with local health and safety regulations.

• You are responsible for maintaining the security of your account and password.
• One account per baker or business.
• We may suspend or terminate accounts that violate these Terms.
• You must provide accurate and complete information when creating your account.

Ovenbloom provides storefront hosting, order management, payment processing, SMS messaging, analytics, and other business tools for home bakers.

We are a platform provider, not a food seller. Ovenbloom does not manufacture, handle, inspect, or deliver any food products. Bakers are solely responsible for the quality, safety, legality, and delivery of their products.

Platform pricing:

• Free plan: $0/month — 5% platform fee per transaction + Stripe processing (2.9% + 30c)
• Growth plan: $9/month — 0% platform fee, Stripe processing only
• Pro plan: $19/month — 0% platform fee, Stripe processing only

Payments from customers are processed via Stripe and Stripe Connect. Baker payouts are handled by Stripe directly to your connected bank account.

We reserve the right to adjust pricing with 30 days written notice via email. Early adopter pricing may be locked at launch rates for qualifying accounts.

Customer orders:

Ovenbloom is a platform that connects bakers with customers. All refunds for food orders are solely between the baker and their customer. Ovenbloom does not process, mediate, or guarantee refunds for products purchased through baker storefronts.

If you are a customer seeking a refund, please contact the baker directly. Bakers are responsible for setting and communicating their own refund policies.

Ovenbloom subscriptions:

Subscription fees (Growth and Pro plans) are non-refundable. You may cancel your subscription at any time and will retain access to your paid plan features until the end of your current billing period. No partial refunds are issued for unused time.

• You retain full ownership of your content, including product photos, descriptions, and store branding.
• You grant Ovenbloom a non-exclusive license to display your content as necessary to operate the platform.
• You must not upload content that infringes on the intellectual property rights of others.

You agree not to:

• Sell illegal products or services through the platform
• Provide misleading or false product descriptions
• Harass customers, subscribers, or other bakers
• Attempt to circumvent platform fees
• Use automated tools to access or scrape the platform
• Interfere with the operation or security of the platform

If you believe content on Ovenbloom infringes your copyright or intellectual property rights, please contact us at hello@ovenbloom.com with:

• A description of the copyrighted work you believe has been infringed
• The URL or location of the infringing content on Ovenbloom
• Your contact information (name, email, phone)
• A statement that you have a good faith belief the use is unauthorized
• A statement, under penalty of perjury, that your notice is accurate and that you are the rights holder or authorized to act on their behalf

We will review and respond to valid takedown requests within 10 business days. Repeat infringers may have their accounts terminated.

Ovenbloom provides cottage food law information as a general reference only. This information is not legal advice.

Cottage food laws vary by state and change frequently. It is your responsibility to verify compliance with your state’s current requirements, including annual sales limits, allowed products, labeling rules, and permitted venues.

Ovenbloom is not liable for any regulatory violations, fines, or legal consequences arising from your use of the platform or reliance on our cottage food law reference.

Ovenbloom is provided “as is” and “as available” without warranties of any kind, either express or implied.

We are not liable for:

• Food safety issues or foodborne illness
• Regulatory violations or legal consequences
• Lost revenue or business interruption
• Platform downtime or service outages
• Third-party service failures (Stripe, Twilio, etc.)

Our maximum aggregate liability is limited to the total fees you have paid to Ovenbloom in the 12 months preceding the claim.

You agree to indemnify, defend, and hold harmless Ovenbloom and its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the platform or any products you sell through it
• Food safety issues, foodborne illness, or allergic reactions caused by your products
• Violations of cottage food laws, health regulations, or labeling requirements
• Customer disputes, refund claims, or complaints regarding your products or services
• Content you upload that infringes on the intellectual property rights of others
• Your violation of these Terms or any applicable law

This indemnification obligation survives the termination of your account.

Ovenbloom shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics, government actions, power outages, internet or telecommunications failures, or failures of third-party services such as Stripe, Twilio, Supabase, or Vercel.

During any such event, our obligations under these Terms will be suspended for the duration of the disruption.

• Either party may terminate the relationship at any time.
• You can close your account from Settings at any time.
• We may terminate your account for violation of these Terms with notice.
• Upon termination, your storefront goes offline immediately. Data is retained according to our Privacy Policy retention schedule.

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of Ovenbloom will be resolved through binding arbitration in Pasco County, Florida. Small claims court is available for disputes under $10,000.

Class action waiver: You agree that any dispute resolution will be conducted only on an individual basis, not as a class action or representative proceeding. You waive any right to participate in a class action lawsuit or class-wide arbitration against Ovenbloom.

We may update these Terms from time to time. When we make material changes, we will notify you via email at least 30 days before the changes take effect. Continued use of Ovenbloom after changes constitutes acceptance of the updated Terms.

If you have questions about these Terms, contact us at hello@ovenbloom.com.